Shipping and return policies for J.Tex

Shipping Info

Worldwide shipping, 1-6 days delivery, PayPal & Credit Card payments

- CD RATES -

RATES - SWEDEN:
1 CD = 32 SEK
2-4 CD = 48 SEK
5-8 CD = 64 SEK

RATES - EUROPE:
1 CD = 60 SEK (approx. 6€)
2-4 CD = 95 SEK (approx. 10€
5-8 CD = 142 SEK (approx. 13€)

RATES - POLAND:
1 CD = 127 SEK (includes tracking)
2-4 CD = 165 SEK (includes tracking)
5-8 CD = 193 SEK (includes tracking)

US, AUSTRALIA & JAPAN:
1 CD = 77 SEK (approx. 8€)
2-4 CD = 113 SEK (approx. 12€)
5-8 CD = 141 SEK (approx. 15€)

ASIA, RUSSIA, SOUTH AMERICA, SOUTH AFRICA & ISRAEL (Includes Registration). All orders under 150 SEK will be shipped as standard airmail.
1 CD = 200 SEK
2 - 4 CD = 240 SEK
5 - 8 CD = 260 SEK
The same goes for any 7” vinyl, or DVD.

- VINYL RATES (12"/10", double vinyl counts as 2) -

RATES - SWEDEN:
1 VINYL = 72 SEK
2-3 VINYL = 87 SEK
4-7 VINYL (up to 2 kilos) = 99 SEK

RATES - EUROPE:
1 VINYL = 125 SEK
2-3 VINYL = 188 SEK
4-7 VINYL (Up to 2 kilos) = 243 SEK

US, AUSTRALIA & JAPAN:
1 VINYL = 151 SEK
2-3 VINYL = 225 SEK
4-7 VINYL (Up to 2 kilos) = 317 SEK

ASIA, RUSSIA, SOUTH AMERICA, SOUTH AFRICA & ISRAEL (Includes Registration) All orders under 150 SEK will be shipped as standard airmail.
1 VINYL = 259 SEK
2-3 VINYL = 320 SEK
4-7 VINYL (Up to 2 kilos) = 377 SEK (approx. 38€)

Please contact us for further prices.

Return Policy

R. RETURNS
There are several different return scenarios as specified below (8-10). All have in common that you need to attach the receipt, in detail state the reason for the return and send to the following address

HepCat Store
Box 1037
SE-221 04 LUND
SWEDEN

8. RETURN POLICY
HepCat AB applies Swedish Distance Contracts Act (Distansköpslagen). This means that you, the customer is entitled to a 14 day return policy, without specific reason. The goods must be returned unused and in original packaging. HepCat AB reserves the right to charge the customer for any missing parts. Customer is responsible for return costs. Returns sent COD will not be collected.

We will refund you as soon as we receive the product.

9. COMPLAINTS
Hep Cat AB applies Swedish Consumer Sales Act (Konsumentköpslagen) in case of complaints. Hereby we undertake to replace a defective or damaged product at no extra cost. Remember not to accept a package with visible defects that may have affected the condition of the item you ordered. Issue a complaint to the Postal service directly at the delivery point and ask them to return the package to HepCat AB and write the reason for returning the package. Send us an e-mail at info@hepcat.se to inform us about the complaint.

10. WITHDRAW
You have the right to withdraw your purchase within 14 days. Withdraw rights does not include underwear and cosmetics. You pay for the return shipping. For unused items in undamaged original packaging you get the full amount back. Used items will be valued by what a second hand store is willing to pay for them.

11. PARCELS THAT ARE NOT COLLECTED
If you do not collect your parcel from the post office you will still have to pay shipping costs and the cost of cash on delivery.

The Swedish post office will only keep your package for 14 days. You will be charged a fee of 200 SEK for any package that is not collected, currently 200 SEK.
The fee is charged in arrears. For non-payment requirements are forwarded to a debt collection service.

12. PERSONAL INFORMATION
We will take good care of personal details such as name, address, phone numbers and e-mail. We will never sell them or share them with a third party.

13. RESERVATIONS
We reserve our right to cancel any order with price or stock errors.